FAQ
Frequently Asked Questions
Thinking about making us your next home? You’re in the right place. This FAQ page is designed to give you a head start on what life here is all about. If you still have questions—or just want to say hi—reach out to our team anytime.
Where is the Chapter leasing office located?
The leasing office is located at 760 E 13th Ave, Eugene, OR 97401.
What are the leasing office hours?
Chapter’s leasing office is open Monday through Friday, 10am – 6pm, Saturdays from 10am – 4pm, and Sundays from 12pm – 4pm. Self-guided tour options are available through the website outside of normal business hours.
What Is Individual Leasing?
Unlike some apartment communities in Eugene, we offer individual leasing for added peace of mind. Individual leasing means students are only responsible for their monthly installment payments, not those of their roommates. Contact us to learn more about our individual leasing.
How Long Is The Lease?
We want to make everything as easy as possible for residents. That’s why we offer individual leasing from mid-September through late August. Call our office today for more information.
Do I Require A Guarantor?
A guarantor is not required but recommended. We have many ways to qualify, from a personal guarantor, our Leap Program, Guarantor Waiver Program, and Self Qualification methods. Reach out to us to find out more about each option!
What If I Don’t Have A Guarantor?
A guarantor is not required to live at Chapter Eugene! We have other methods of qualification besides a guarantor, such as our Leap Agile Rent Guaranty Program, Leap Guarantor Waiver Program, and Self Qualification methods. Reach out to us to find out more about each option!
What Type Of Parking Is Available In Your Community?
Chapter does not offer on-site parking, but you can contact our team to learn about city parking options. Limited spaces are available per leasing term.
Are Roommate-Matching Services Available?
Yes! We offer RoomSync, a roommate-matching program that allows residents to complete an in-depth questionnaire based on lifestyle preferences. Once completed, they can swipe left or right on potential candidates and even chat before matching to ensure the perfect roommate fit.
Does Chapter Have Staff On-Site?
Yes! We employ a well-qualified team of management and maintenance professionals on-site during business hours, with 24/7 maintenance available in case of emergencies.
What Utilities Are Included?
All units come fully furnished with designer furniture. We include high-speed internet, trash, recycling, and all basic appliances. Electric and water are split among roommates and billed back monthly.
Is This Apartment Pet-Friendly?
Yes, Chapter is pet-friendly. We allow dogs, cats, and more! Call for details about our pet policy.
What If I Need Maintenance In My Bedroom Or Apartment?
Submit a maintenance request through your resident portal, or call/visit the front desk. For emergencies, please notify the front office immediately.
What is included in my monthly rent installment?
Your installment includes:
High Speed Wi-Fi internet
Fully furnished units
Full-size washer & dryer
55″ Smart TV in living room
Trash
24/7 On-Call Maintenance
Nightly Security
Community Events
On-Site Amenities
What is not included in my monthly rent installment?
The following items are not included in your installment:
Utilities (electricity and water) – Electricity and water are sub-metered and will be billed monthly.
Premiums – Select floors & bedrooms have monthly premiums ranging from $15–$100. Please check with our leasing team regarding floor preferences and availability.
Rental insurance – Required for all residents at Chapter. You may provide third-party insurance or opt into Chapter’s liability waiver program, Cardinal Protect, for $15/month (automatically charged unless you provide qualifying third-party proof).
Optional add-ons:
Parking – Off-site parking is available. Please contact the office.
Pet rent – $25/month with a $150 non-refundable pet fee and $150 refundable pet deposit.
Guarantor Waiver Program — If you are a student without a guarantor, you may qualify through this program for an additional $67/month.
Cleaning Service
What one time fees will I be charged that are not included in my monthly rent installment?
One-Time Fees:
Move-in Fee (Non-Refundable): $250
This fee includes:
Administrative Fee: $170.80 – Covers application processing, background checks, credit screenings, and administrative costs associated with move-in.
Annual Utility Setup Fee: $79.20 – Covers the cost of establishing utility services. Applicable upon initial move-in and included in August rent for lease renewals.
Please Note: This list does not include potential fees for damages, late payments, lease violations, or other applicable charges.
International Students
It’s student living without any hidden challenges. You have questions about what your student’s life will be like in their next home, and we have the answers. If you can’t find what you’re looking for here, don’t hesitate to contact us!
Can I lease an apartment at Chapter if I’m an International Student?
Yes! We welcome anyone who meets our rental criteria.
What documents do I need to provide in order to sign my lease?
If you are a student, provide your Passport and I-20/F-1 Student Visa. If you are not a student, provide your Passport and an L-1 Visa valid through the entire lease term.
Do I still need a guarantor to qualify?
No. If you prefer to use a guarantor, they must be a U.S. citizen and meet Chapter’s standard income and credit requirements. If you do not have a U.S. guarantor, you can enroll in our Leap program (fast approval; a small monthly fee applies) or prepay your last two monthly installments upfront (PPA option).
What if I do not have a US Guarantor?
You can qualify by enrolling in our Leap program (a small monthly fee applies upon approval) or by paying your last two monthly installments upfront.
Do I have to purchase furniture for my unit – What will I need to bring?
Chapter is a fully furnished community. Kitchens include stainless steel appliances, refrigerator, microwave, dishwasher, and washer & dryer. Living areas include a couch, entertainment center, and 55-inch TV. Bedrooms include a full-size bed with mattress, desk with chair, and two dressers. Bring dishware, bedding, clothes, and personal items.
How can I take a tour of Chapter if I’m not in Oregon?
We offer virtual tours on our website—select the Virtual Tour button—or contact us to schedule a Zoom tour.
When should I sign my lease as an International Student?
Apartments at Chapter sell out quickly—secure your spot as early as possible to guarantee availability.